Common customer questions are answered here

Our grooming prices are based on several factors, including size/weight, breed, coat condition (mats), and sometimes serious behavior issues.

We are generally available from Monday through Saturday. Usually, from 8 a.m. to 4 p.m., Regularly scheduled appointments take priority over new customer call-ins/walk-ins.

For bathing services and nails, we offer walk-ins daily. For grooming services, we usually have the ability to squeeze you in on the same day, but please call ahead to ensure.

Yes, we are a full-service establishment.

We have no restrictions on breeds or sizes.

Sorry, we currently only provide service for dogs.

For the protection of both your dog and our staff, we do use cage banks where dogs are kept separate and comfortable while they wait to be worked and/or picked up. These banks are located adjacent to our groomers and are always being attended to by Dog Grooming Shop staff.

No, the cage drying systems we use do not create any heat.

Yes, we externally express anal glands during our bathing process.

When time allows, we can take in walk-ins and same-day appointments. However, we strongly recommend that you pre-book your next appointment to ensure availability on the day you would like to come in.

In order to maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home.

The typical stay at the shop is 2 to 3 hours for small to medium-sized dogs. 3–4 hours for larger breeds with heavier undercoats and for pets receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home to you in a timely manner.

Yes! Please bring a copy that we may keep of your pets’ vaccination records with you on your first visit. It is in the best interest of your dog, as well as all the other dogs that come to the shop.

Absolutely! If your veterinarian has prescribed a shampoo for skin problems, we will be happy to use that shampoo per the instructions on the bottle. Or, if you have a particular favorite, feel free to bring it along! If you want, we will even keep your labeled bottle here, so it's always on hand.

If you know your pet has fleas, let us know when you drop it off, so we can start treating the problem right away! If we find fleas at any point during grooming, your pet will be given a natural, non-toxic flea treatment which will be added to the grooming charge.

Top Ten Reasons Why It Costs More to Get Your Pet Groomed Than Your Own Hair Cut:

10. Your hairdresser doesn’t wash and clean your rear end

9. You don’t go for eight weeks without washing or brushing your hair

8. Your hairdresser doesn’t have to give you a sanitary trim.

7. Your hairdresser doesn’t have to clean your ears.

6. Your hairdresser doesn’t have to remove the boogies from your eyes.

5. You sit still for your hairdresser.

4. Your haircut doesn’t include a manicure or pedicure.

3. Your hairdresser only washes and cuts the hair on your head.

2. You don’t bite or scratch your hairdresser.

1. The likelihood of you pooping on the hairdresser is pretty slim.

Absolutely! We maintain a detailed client record for each pet, as well as owner information and services rendered to the pet during each visit.

Yes, we currently offer nail painting. We use Warren London nail polish, which is non-toxic and created for use on dogs.

Yes, we have no age restrictions on the dogs we groom. It is your decision if you believe your dog is healthy and strong enough to be groomed.

No, we never reuse water.